Refund Policy
Refund Policy of Pure Sounds
At Pure Sounds, we value our customers and strive to provide a seamless and satisfactory experience. Our Refund Policy is designed to be transparent and fair, ensuring that you are informed about your rights and responsibilities when it comes to refunds
1. Eligibility for Refunds
We understand that circumstances may arise where you may need to request a refund. Here are the criteria for eligibility:
Technical Issues: If you experience technical difficulties that prevent you from accessing or using the purchased music, we will work with you to resolve the issue. Please contact our support team at
[support@puresounds.cloud] within 7 days of purchase.
Technical Issues: If you experience technical difficulties that prevent you from accessing or using the purchased music, we will work with you to resolve the issue. Please contact our support team at
[support@puresounds.cloud] within 7 days of purchase.
Technical Issues: If you experience technical difficulties that prevent you from accessing or using the purchased music, we will work with you to resolve the issue. Please contact our support team at
[support@puresounds.cloud] within 7 days of purchase.
2. Non-Refundable Scenarios
Refunds may not be applicable in the following situations:
Change of Project Scope: If the scope or nature of your project changes after the purchase, leading to a no longer need for the music, refunds will not be issued.
Expired License: Ensure that you use the purchased music within the specified licensing period. Refunds will not be provided for expired licenses.
3. Refund process
To initiate a refund request, please contact our support team at [support@puresounds.cloud]. Provide the following information:
Order Number
Date of Purchase
Reason for the refund request
Our support team will review your request and respond within a reasonable timeframe.
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